| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer a comprehensive suite of services beyond just cars and accessories. These include modified parts, showroom design, marketing planning, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including brands like BYD, Skyworth, and Volkswagen ID, come with EU certification. These cars are accompanied by all relevant documents to ensure seamless customs clearance. It's important to note that certain countries and regions, including the EU and Brazil, require EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service entails purchasing brand-new cars from China and selling them internationally, akin to the process for used cars. These new vehicles undergo a re-clearance process at the destination customs, where their mileage, condition, and factory technical indicators are checked again. If they meet local standards, they are recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order and provide production videos throughout the process. Post-delivery, the car's location is monitored and shared with you until it reaches you. Dedicated customer service is available to handle your follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We maintain high quality and competitive prices to ensure customer satisfaction. We treat every customer as a friend and are committed to building long-term, mutually beneficial relationships.
Q13: Why should you buy from us and not from other suppliers?
A13: We offer an extensive range of car brands tailored to your preferences. As pioneers in China's vehicle export industry, we have an unmatched network of suppliers and partnerships.
We can source any brand of electric vehicles (EVs) you desire and expedite their shipment to yourlocation. Whether you're a personal buyer oran agent, we ensure the same high level of service and strive to offer the best prices available.Whale Autos
is a professional company with 15 years of experience in the automotive sales industry.Our primary goal is customer satisfaction. We recognize that purchasing a car is a significant investment, so we are dedicated to providing an exceptional experience in selecting, buying, and owning a vehicle.
We have established robust relationships with major car manufacturers, dealers, and suppliers, offering a vast selection of vehicles across numerous brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars enrich lives by providing convenience and comfort. Our mission is to be your most trusted automotive sales partner.
If you seek a trustworthy car sales company, please reach out to
Whale U-carWhale U-car (Shanghai) Import And Export Co., Ltd. is your trusted gateway to premium automotive solutions.We look forward to collaborating with you and delivering exceptional service and support that meets all your needs.
For bulk orders, we offer competitive pricing that can be negotiated to suit your budget.
Should you have any further questions, please do not hesitate to reach out to us!
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