| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer an extensive suite of services, encompassing modified parts, cars, and accessories. Additionally, we provide value-added services such as showroom design, marketing planning, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our range of small and medium-sized cars, including brands like BYD, Skyworth, and Volkswagen ID, come with EU certification. These certified cars are accompanied by the necessary documentation to facilitate seamless customs clearance. While a majority of regions require EU certification for car imports, this is especially critical in the EU and Brazil.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export services involve purchasing brand new cars from China and selling them abroad, similar to how used cars are handled. Despite being new, these vehicles undergo a thorough re-clearance process upon reaching their destination's customs. This includes checks on mileage, vehicle condition, and factory specifications to ensure compliance with local standards. Once approved, they are recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order, providing production videos throughout the process. Post-delivery, we continue tracking the car's location until it reaches you. Dedicated customer service is available to address any follow-up inquiries and feedback you may have.
Q12: How do you make our business long-term and good relationship?
A12: We maintain top-notch quality and competitive pricing to ensure our customers reap maximum benefits. We treat every customer with respect, building friendships and fostering sincere business relationships.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source every brand of car you desire. As pioneers in the Chinese vehicle export industry, we boast the most resourceful supplier network and partnerships.
We can source any brand of EV cars as per your request and expedite their shipment to yourlocation. Whether you are an individual buyer or an agent, we are committed to providing exceptional service and the best prices available.
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Customer satisfaction is our utmost priority. We recognize that purchasing a car is a significant investment, and we strive to ensure that every customer enjoys a seamless experience in selecting, purchasing, and owning their vehicle.
Our robust relationships with major car manufacturers, dealers, and suppliers allow us to offer a broad selection of vehicles across various brands, models, and price ranges.
Our reputation for professionalism, reliability, and integrity is well-established. We believe that cars play a vital role in enhancing life by providing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a reliable car sales company, please reach out to Whale U-car(Shanghai) Import And ExportWhale U-car (Shanghai) Import and Export Co., Ltd. is dedicated to fostering strong partnerships with our esteemed clients. We eagerly anticipate collaborating with you, delivering exceptional service, and providing unwavering support every step of the way.
Take advantage of our flexible pricing for bulk orders! We offer negotiable rates designed to meet your specific needs, ensuring you receive the best value for your investment.
If you have any further questions or need additional information, please do not hesitate to reach out to us! Our team is always ready to assist you and provide the clarity you need.
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