| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Begin by contacting our customer service to confirm all essential details, including product model,
configuration, quantity, and freight information. You may also choose to arrange your own freight forwarding.
2. We will provide you with a Proforma Invoice that includes all product specifics based on your final decisions.
3. To proceed, arrange a 30% payment to our bank account. We will then begin preparing your order.
The preparation cycle typically ranges from 10-15 days, depending on the configuration and quantity specified in your order.
4. Once the product is ready, complete the balance payment. We will then arrange the shipping with the freight forwarder
or, if you prefer, provide the necessary details for your own freight forwarding arrangements.
5. Our customer service will track the shipment and keep you updated on its progress. We will notify you as it nears arrival to facilitate quick customs clearance and other formalities.
6. Upon receiving your order, our dedicated after-sales team will be available for any follow-up feedback and support.
Q2.Which brand electric car could you supply?
A2: We offer a wide range of brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and any other brand you desire.
Q3. What kind of payment terms can be acceptable?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity varies by product. We offer significant discounts for large orders.
Q5:What is your shipping method?
A5: We offer multiple shipping options including sea, trailer, rail via containers, LCL, and RO-RO vessel. We also suggest the most economical method for your needs.
Q6:How long is your delivery time?
A6: If we have stock, delivery typically takes 5-10 days. Otherwise, it may take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we conduct thorough testing on all products before delivery to ensure the highest quality.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we go beyond just cars and accessories to offer a full suite of services designed to cater to your every need. Our additional offerings span customized parts, showroom design, strategic marketing planning, and comprehensive agency services, ensuring that all your automotive requirements are met with precision and excellence.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including BYD, Skyworth, and Volkswagen ID, proudly come with EU certifications. These vehicles are backed by all necessary documentation to ensure seamless customs clearance. In regions such as the EU and Brazil, EU certification is a mandatory requirement for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service facilitates the acquisition of brand-new cars from China for international sale, akin to used cars. Upon reaching the destination, these cars undergo rigorous customs inspections for mileage, condition, and factory technical standards. Once these standards are met, the car is officially recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order from production to delivery, providing you with production videos throughout the process. After shipment, we monitor the car's location until it reaches you, supplemented by dedicated customer service to address any follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We foster long-term, mutually beneficial relationships by consistently maintaining high quality and competitive pricing. We regard every customer as a friend, conducting business sincerely and nurturing genuine friendships.
Q13: Why should you buy from us rather than other suppliers?
A13: At Whale U-car, we provide unparalleled access to any car brand you desire. As trailblazers in the Chinese vehicle export industry, we boast the most resourceful suppliers and strategic partnerships.
We can source any brand of electric vehicle (EV) you need, ensuring prompt shipment to yourlocation. Whether you are a personal buyer or ann agent, we deliver exceptional service and strive to offer the most competitive prices available.
Whale U-car is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment decision, and we are dedicated to ensuring every customer receives the best experience in selecting, buying, and owning a car.
We have forged strong relationships with major car manufacturers, dealers, and suppliers, allowing us to offer a vast selection of vehicles across various brands, models, and price points.
We are renowned for our professionalism, reliability, and integrity. We believe that cars greatly enhance life by offering convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and ExportCo., Ltd. We eagerly anticipate the opportunity to collaborate with you, providing unparalleled service and support tailored to your needs.
For bulk purchases, we are pleased to offer competitive price negotiations to ensure you receive the best possible deal. We are committed to providing unmatched value for your investment.
Should you have any additional inquiries, please do not hesitate to reach out to us! We are here to assist you with any questions and provide the information you need to make an informed decision.
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