| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer an extensive array of services beyond cars and accessories; they include modified parts, showroom design, marketing planning, agency planning, and a host of additional services to meet your every need.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including BYD, Skyworth, and Volkswagen ID, come with comprehensive EU certifications. These vehicles are equipped with all necessary documentation to facilitate smooth customs clearance. While the EU region and Brazil demand EU certification for car imports, rest assured that our cars meet these stringent requirements.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand-new cars from China and selling them internationally, similarly to used cars. Although the cars are brand new, they undergo a meticulous re-clearance process upon arrival at the destination's customs, which includes checks on mileage, condition, and factory specifications. If they comply with local standards, they are officially recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We provide comprehensive order tracking with production videos throughout the manufacturing process. Post-delivery, we continue to track the car's location until it reaches you. Additionally, our dedicated customer service team is available to address any follow-up feedback you may have.
Q12: How do you make our business long-term and good relationship?
A12: We ensure client satisfaction by maintaining exceptional quality and competitive prices. We treat every customer as a friend, conducting business with integrity and fostering genuine relationships.
Q13: why should you buy from us not from other suppliers?
A13: We are capable of sourcing any brand of car you desire. As pioneers in the Chinese vehicle export industry, we boast an extensive network of suppliers and partners.
We can locate every brand of EV cars as per your request and expedite their shipment to yourlocation swiftly. Whether you are an individual buyer or annagent, we offer consistent, high-quality service and strive to provide the best pricing available.
Whale Autosis a professional company with 15 years of expertise in automobile sales.
Our primary focus is customer satisfaction. Recognizing that purchasing a car is a significant investment, we are dedicated to ensuring that each customer enjoys an outstanding experience in selecting, buying, and owning a vehicle.
We have established solid relationships with leading car manufacturers, dealers, and suppliers, offering an extensive range of vehicles across numerous brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we view cars as essential to enhancing life's convenience and comfort. Our mission is to be our customers' most trusted automotive sales partner.
If you are seeking a reliable car sales company, please reach out to Whale U-car(Shanghai) Import And ExportWhale U-car (Shanghai) Import and Export Co., Ltd. We look forward to collaborating with you, delivering exceptional service, and providing unwavering support that exceeds your expectations.
For bulk orders, pricing is negotiable. Let's discuss your specific needs to offer you the best possible deal.
Should you have any additional inquiries, please do not hesitate to reach out to us! We are here to assist you with any questions or concerns you may have.
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