| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer a comprehensive array of services beyond just cars and accessories, including modified parts. Additionally, we provide showroom design, marketing planning, agency planning, and much more to cater to your diverse needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, such as BYD, Skyworth, Volkswagen ID, etc., come with EU certifications. These certified vehicles are accompanied by all necessary documents for smooth customs clearance. Certain countries and regions, including the EU and Brazil, mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand new cars from China and selling them internationally, similar to the process for used cars. These vehicles undergo re-clearance upon arrival at the destination's customs, where their mileage, condition, and factory technical indicators are inspected. If they meet local standards, they are recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We ensure your peace of mind by tracking your order and providing production videos throughout the process. Post-delivery, you will receive updates on the car's location until it reaches you. Additionally, dedicated customer service will be available to address any feedback you may have.
Q12: How do you make our business long-term and good relationship?
A12: We prioritize maintaining high-quality standards and competitive pricing to ensure our customers benefit. We treat every customer as a friend, conducting business sincerely and fostering genuine relationships.
Q13: why should you buy from us not from other suppliers?
A13: We are capable of sourcing every brand of cars you desire. As pioneers in the Chinese vehicle export business, we have access to the most resourceful suppliers and partnerships.
Whatever brand of EV cars you request, we can source and ship them to yourlocation promptly. Whether you're a personal buyer or an agent, we strive to provide excellent service and the best possible prices.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our foremost goal is customer satisfaction. We understand that purchasing a car is a significant investment decision, and we are committed to ensuring every customer enjoys the best possible experience when choosing, buying, and owning a car.
We have established strong relationships with major car manufacturers, dealers, and suppliers to offer an extensive selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars enhance life's convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are seeking a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and ExportCo., LTD. We eagerly anticipate the opportunity to collaborate with you, providing not only exceptional service but also unwavering support, ensuring a seamless and rewarding partnership.
For bulk orders, we offer flexible pricing options to meet your needs. Let's discuss how we can provide you with the best possible deal.
If you have any further inquiries or need additional information, please do not hesitate to get in touch with us. We are here to assist you in every way possible!
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