| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car (Shanghai) Import and Export Co., Ltd, we offer a comprehensive range of services beyond cars and accessories. Our additional offerings include modified parts, showroom design, marketing planning, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, such as BYD, Skyworth, and Volkswagen id, come with EU certification. These certified cars are accompanied by all relevant documents necessary for smooth customs clearance. Some countries and regions, including the EU and Brazil, mandate EU certification for vehicle imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export process involves purchasing brand-new cars from China and selling them abroad. Even though the car is new, it undergoes re-clearance at the destination customs, where the mileage, vehicle condition, and factory technical indicators are checked. Once it meets local standards, it is recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We provide comprehensive order tracking and production video updates throughout the process. After delivery, you will receive continuous updates on the car's location until it reaches you. Dedicated customer service is available for follow-up and feedback.
Q12: How do you make our business long-term and good relationship?
A12: We ensure our customers benefit through high-quality products and competitive pricing. We treat every customer as a friend, conducting business with sincerity and fostering genuine relationships.
Q13: why should you buy from us not from other suppliers?
A13: We can source any brand of car you desire. As a pioneer in the Chinese vehicle export industry, we have extensive resources and partnerships.
We can find every brand of EV cars as you requested and ship them to yourlocation ASAP. No matter you are a personal buyer or an agent, we provide same good service and try our best to give you the best price as you can find.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that a car purchase is an important investment decision, so we are committed to ensuring that every customer has the best possible experience in choosing, buying and owning a car.
We have established relationships with major car manufacturers, dealers and suppliers and can offer a wide selection of vehicles, covering a wide range of brands, models and price points.
We are known for our professionalism, reliability and integrity. We believe that cars are a part of life and can bring convenience and comfort to people. Our mission is to be the most trusted automotive sales partner for our customers.
If you are looking for a trustworthy car sales company, please contact Whale U-carWhale U-car (Shanghai) Import And Export Co., Ltd. where excellence meets efficiency.We look forward to collaborating with you, ensuring unparalleled service and unwavering support.
For bulk orders, we are open to discussing negotiable pricing to suit your needs.
Should you have any additional queries, do not hesitate to reach out to us.
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