| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer a plethora of services beyond just cars and accessories, including modified parts. Our comprehensive offerings also encompass showroom design, marketing strategy planning, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, such as BYD, Skyworth, and Volkswagen ID, come with EU certification. These vehicles are accompanied by all necessary documentation to ensure smooth customs clearance. For regions like the EU and Brazil, EU certification is essential for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand new cars from China and selling them abroad, similar to used cars. When these cars arrive at their destination, customs re-checks their mileage, condition, and factory specifications. If they meet local standards, they are recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We diligently track your order and provide production videos throughout the process. Post-delivery, we monitor and inform you of the car's location until it reaches you. Dedicated customer service is also available for ongoing support and feedback.
Q12: How do you make our business long-term and good relationship?
A12: We consistently maintain high quality and competitive pricing to ensure our customers reap maximum benefits. We hold every customer in high regard, treating them as friends and conducting business with utmost sincerity.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source any brand of car you desire. As the pioneering leader in the Chinese vehicle export industry, we have an extensive network of suppliers and partners.
We can locate any brand of EV cars you request and ensure prompt shipping to yourlocation. Whether you are a personal buyer or an agent, we offer the same exceptional service and strive to provide you with the most competitive prices available.
Whale Autos is a distinguished company with 15 years of expertise in automobile sales.
Our foremost objective is customer satisfaction. Recognizing that purchasing a car is a significant investment, we are dedicated to providing an unparalleled experience in selecting, purchasing, and owning a vehicle.
We have forged strong alliances with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles spanning numerous brands, models, and price ranges.
Renowned for our professionalism, reliability, and integrity, we believe that cars enrich lives by adding convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a reliable car sales company, please reach out to Whale U-car(Shanghai) Import And Export Co., LTD. We look forward to collaborating with you and delivering unparalleled service and support tailored to your needs.
For bulk orders, pricing can be discussed and negotiated to offer you the best possible deal.
Should you have any additional questions, please do not hesitate to reach out to us!
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