| Customization: | Available |
|---|---|
| Exterior Color: | Brown |
| Steering: | Left |
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Q1. How to place an order?
A1.1. Contact our dedicated customer service team to confirm freight details and precise information such as the product model,
configuration, quantity, and more. (Freight forwarding can also be arranged by yourself).
2. We will provide you with a Proforma Invoice that includes all the details based on your final decisions.
3. You are required to deposit 30% of the payment to our bank account, after which we will commence preparing your products.
The preparation cycle typically ranges from 10-15 days, with delivery specifics dependent on your order configuration and quantity.
4. Once the product is ready, complete the remaining balance payment. We will then arrange the delivery with the freight forwarder
(or we will provide the necessary information if you prefer to organize transportation independently).
5. Our customer service will continuously track the shipment and notify you as it approaches and arrives, enabling you to promptly prepare for customs clearance and other pertinent activities.
6. Upon receiving your item, our dedicated after-sales team will be available to address any follow-up inquiries or feedback.
Q2. Which brand electric car can you supply?
A2: We offer a wide range of brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any other brand you might desire.
Q3. What kinds of payment terms are acceptable?
A3: We are flexible with payment terms, offering options such as T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: Our minimum order is one piece, with significant discounts available for bulk purchases.
Q5: What are your shipping methods?
A5: We offer multiple shipping methods including sea transport, trailer, rail via containers, LCL, and RO-RO vessels based on your needs. We also provide the most economical option for you.
Q6: How long is your delivery time?
A6: Typically, it takes 5-10 days if we have stock. If not, it may take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have you tested all your cars before delivery?
A7: Yes, we conduct a 100% quality test on all products before delivery.
Q8: What is your distributor support policy in international markets?
A8: We offer a variety of services, including modified parts, in addition to cars and accessories. And additional services including showroom design, marketing planning, agency planning, and so on.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Small and medium-sized cars we provide have EU certification, such as BYD, Skyworth, Volkswagen id, etc. Cars with EU certification will be accompanied by relevant documents to clear customs. A small number of countries and regions in the world require EU certification to introduce cars, such as the EU region and Brazil.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:The parallel import and export we provide refers to the process of purchasing new cars from China and selling them to other countries and regions in the same way as used cars. The car itself is brand new, and the vehicle will be re-cleared when it arrives at the customs at the destination. The customs will again check the mileage of the vehicle, vehicle condition, factory technical indicators and so on. If it meets the local standards, it will be recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We will track your order and provide production video throughout the process. After delivery, the location of the car will also be tracked and provided to you until you receive it. There will also be dedicated customer service to receive your follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We keep good quality and competitive price to ensure our customers benefit; We respect every customer as our friend and we sincerely do business and make friends with them.
Q13: why should you buy from us not from other suppliers?
A13: We are Capable of Every Brand of Cars as You Like.As the most first pioneer in Chinese vehicle exporting business,we have the most resourceful supplier and partnership.
We can find every brand of EV cars as you requested and ship them to yourlocation ASAP. No matter you are a personal buyer or an agent, we provide same good service and try our best to give you the best price as you can find.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that a car purchase is an important investment decision, so we are committed to ensuring that every customer has the best possible experience in choosing, buying and owning a car.
We have established relationships with major car manufacturers, dealers and suppliers and can offer a wide selection of vehicles, covering a wide range of brands, models and price points.
We are known for our professionalism, reliability and integrity. We believe that cars are a part of life and can bring convenience and comfort to people. Our mission is to be the most trusted automotive sales partner for our customers.
If you are looking for a trustworthy car sales company, please contact Whale U-car(Shanghai) Import And ExportCo., LTD. We eagerly anticipate the opportunity to collaborate with you, ensuring you receive unparalleled service and support.
For larger quantities, pricing is negotiable to better meet your needs.
Should you have any further inquiries, please do not hesitate to reach out to us! We are here to assist you.
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