| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
Suppliers with verified business licenses
Audited Supplier Audited by an independent third-party inspection agency
Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: Beyond offering top-notch cars and accessories, we provide an array of services like modified parts, showroom design, marketing strategy, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized car offerings, including brands like BYD, Skyworth, and Volkswagen ID, all come with EU certifications. These certifications are accompanied by the necessary documentation for seamless customs clearance. Certain regions, such as the EU and Brazil, mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service allows you to purchase brand-new cars from China, which are then sold internationally. Despite being brand new, these cars undergo a re-clearance process at the destination's customs. This involves checking the vehicle's mileage, condition, and factory technical metrics. Once local standards are met, the vehicle is acknowledged as new.
Q11: How to guarantee my order after placing an order?
A11: We ensure your peace of mind by tracking your order and providing production videos throughout the process. Post-delivery, we continue to track the car's location until it reaches you. Dedicated customer service is available to handle any follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: By maintaining superior quality and competitive pricing, we ensure our customers enjoy significant benefits. We treat every customer as a friend, fostering genuine relationships and conducting sincere business.
Q13: why should you buy from us not from other suppliers?
A13: We are capable of sourcing any brand of car you prefer. As a pioneer in Chinese vehicle exporting, we have established the most resourceful network of suppliers and partners.
We can source and ship any brand of EV cars to yourlocation quickly. Whether you are a personal buyer or ann agent, we offer the same excellent service and strive to provide the best price available.
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our foremost objective is customer satisfaction. We recognize that purchasing a car is a significant investment, hence we dedicate ourselves to ensuring that each customer enjoys the best possible experience in selecting, purchasing, and owning a car.
We have established robust relationships with key car manufacturers, dealers, and suppliers, allowing us to offer a broad selection of vehicles across numerous brands, models, and price ranges.
Our reputation is built on professionalism, reliability, and integrity. We believe that cars enhance life by providing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and ExportCo., LTD. We are eager to embark on a collaborative journey with you, providing unmatched service and steadfast support. Let's create a partnership that drives success and innovation.
For bulk orders, pricing is negotiable. We are committed to offering competitive rates and value that meets your business needs.
Should you have any additional inquiries, please do not hesitate to reach out to us! Our dedicated team is ready to assist you with all your questions and concerns.
){kind=link}