| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we pride ourselves on offering a comprehensive suite of services that extend far beyond mere cars and accessories. Our diverse portfolio includes customized parts, showroom design, innovative marketing planning, agency services, and a plethora of other solutions to meet your unique and varied needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our range of small and medium-sized vehicles, including BYD, Skyworth, and Volkswagen ID, are equipped with EU certifications. These vehicles come with all requisite documentation to ensure seamless customs clearance. For regions such as the EU and Brazil, where EU certification is mandatory for car imports, our vehicles meet all necessary standards.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Through our parallel import and export services, we procure brand-new cars from China and sell them globally, akin to how used cars are traded. Upon arrival at the destination, each vehicle undergoes rigorous customs inspections for mileage, condition, and factory technical specifications. If it conforms to local standards, it is officially recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order, providing production videos throughout the entire process. Post-delivery, we continue to monitor the car's location until it reaches you, supported by our dedicated customer service team to ensure all your follow-up needs are met.
Q12: How do you make our business long-term and good relationship?
A12: We cultivate long-term and mutually beneficial relationships by upholding superior quality and competitive pricing. We treat every customer as a valued friend, conducting business with sincerity and fostering genuine connections.
Q13: Why should you buy from us rather than other suppliers?
A13: At Whale U-car, we provide unparalleled access to every car brand you desire. As front-runners in the Chinese vehicle export industry, we boast the most resourceful network of suppliers and partnerships.
We can secure any brand of electric vehicle (EV) you require and ensure prompt delivery to yourlocation. Whether you are a personal buyer or an agent, we guarantee the same exceptional service and strive to offer the market's most competitive prices.
Whale U-car stands as a professional firm with 15 years of expertise in automobile sales.
Our foremost goal is customer satisfaction. We understand that purchasing a car is a significant investment, and we are committed to ensuring that every customer enjoys the best possible experience throughout the journey of choosing, buying, and owning a vehicle.
We have forged strong alliances with leading car manufacturers, dealers, and suppliers, enabling us to offer a broad array of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars greatly enhance life by offering convenience and comfort. Our mission is to be the most trusted automotive sales partner for our clients.
If you are seeking a dependable car sales company, please reach out to Whale U-car(Shanghai) Import and ExportCo., LTD. We eagerly look forward to the opportunity to work with you, providing unparalleled service and support tailored to your specific needs.
For bulk purchases, we are delighted to offer price negotiations to ensure you receive the most competitive deal possible.
Should you have any additional inquiries or require further assistance, please do not hesitate to reach out to us at your earliest convenience!
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