| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Begin by contacting our customer service team to confirm freight details and other specifics like product model,
configuration, quantity, etc. (Alternatively, you may opt to arrange your own freight forwarding).
2. We will then provide a Proforma Invoice encompassing all product details based on your final decision.
3. You need to transfer 30% of the payment to our bank account. Upon receipt, we'll start preparing your products.
The typical preparation cycle is approximately 10-15 days, though delivery specifics depend on your order configuration and quantity.
4. Once the products are ready, pay the remaining balance, and we will either arrange the freight forwarder
(or provide the necessary information for you to arrange the transportation).
5. After completing these steps, our customer service will track the product's location and notify you as it approaches, so you can swiftly arrange customs clearance and other related logistics.
6. Upon receiving the product, our dedicated after-sales team will be available for any follow-up support and feedback.
Q2. Which brand electric car could you supply?
A2: We supply a wide array of brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and more. Name your brand, and we have it.
Q3. What kind of payment terms can be acceptable?
A3: We offer flexible payment terms including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: For piece orders, significant discounts are available for bulk purchases.
Q5:What is your shipping method?
A5: We offer various shipping methods, including sea transport, trailer, rail via containers, LCL, and RO-RO vessels based on your requirements. Additionally, we provide the most economical shipping options.
Q6: How long is your delivery time?
A6: If we have stock, delivery generally takes 5-10 days. Without stock, it may take 25-30 days to arrange the shipping.0 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Absolutely, we conduct a 100% thorough test on all products before delivery.
Q8: What is your distributor support policy in international markets?
A8: We offer a variety of services, including modified parts, in addition to cars and accessories. And additional services including showroom design, marketing planning, agency planning, and so on.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Small and medium-sized cars we provide have EU certification, such as BYD, Skyworth, Volkswagen id, etc. Cars with EU certification will be accompanied by relevant documents to clear customs. A small number of countries and regions in the world require EU certification to introduce cars, such as the EU region and Brazil.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:The parallel import and export we provide refers to the process of purchasing new cars from China and selling them to other countries and regions in the same way as used cars. The car itself is brand new, and the vehicle will be re-cleared when it arrives at the customs at the destination. The customs will again check the mileage of the vehicle, vehicle condition, factory technical indicators and so on. If it meets the local standards, it will be recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We will track your order and provide production video throughout the process. After delivery, the location of the car will also be tracked and provided to you until you receive it. There will also be dedicated customer service to receive your follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We keep good quality and competitive price to ensure our customers benefit; We respect every customer as our friend and we sincerely do business and make friends with them.
Q13: why should you buy from us not from other suppliers?
A13: We are Capable of Every Brand of Cars as You Like.As the most first pioneer in Chinese vehicle exporting business,we have the most resourceful supplier and partnership.
We can find every brand of EV cars as you requested and ship them to yourlocation ASAP. No matter you are a personal buyer or an agent, we provide same good service and try our best to give you the best price as you can find.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that a car purchase is an important investment decision, so we are committed to ensuring that every customer has the best possible experience in choosing, buying and owning a car.
We have established relationships with major car manufacturers, dealers and suppliers and can offer a wide selection of vehicles, covering a wide range of brands, models and price points.
We are known for our professionalism, reliability and integrity. We believe that cars are a part of life and can bring convenience and comfort to people. Our mission is to be the most trusted automotive sales partner for our customers.
If you are looking for a trustworthy car sales company, please contact Whale U-car(Shanghai) Import And ExportAt Whale U-car (Shanghai) Import and Export Co., Ltd., we eagerly anticipate the opportunity to collaborate with you, offering unparalleled service and steadfast support.
For bulk orders of the 2024 BJ Beijing High Performance Auto Car Five-door SUV, we offer negotiable pricing to ensure you receive the best possible deal.
If you have any further questions or require additional information, please feel free to contact us at your convenience!
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