| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How do I place an order for my dream vehicle?
A1.1. Reach out to our dedicated customer service team to verify freight charges and specific details such as product model,
configuration, and quantity. (Alternatively, you may also arrange your own freight forwarding).
2. Based on your final decision, we will provide a comprehensive Proforma Invoice detailing all product specifications.
3. Arrange a 30% initial payment to our bank account, after which we will initiate the product preparation process.
The lead time typically spans 10-15 days; however, the exact delivery timeline will be contingent upon your order's configuration and quantity.
4. Upon completion, settle the remaining balance, and we will coordinate delivery through the freight forwarder of your choice
(or handle the transportation logistics ourselves, providing you with all necessary information).
5. Our customer service team will monitor the shipment's progress and promptly inform you as it nears arrival, ensuring you are fully prepared for customs clearance and other related formalities.
6. Post-delivery, our dedicated after-sales team is available to address any follow-up queries or feedback you may have.
Q2.Which brand of electric cars are available for purchase?
A2: Our portfolio includes renowned brands such as BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and virtually any brand you desire.
Q3. What payment terms are you flexible with?
A3: We offer a variety of payment options, including T/T, L/C, and Cash, tailored to your convenience.
Q4. What is your minimum order quantity (MOQ)?
A4: We offer attractive discounts on large quantity orders.
Q5: What shipping methods do you employ?
A5: We utilize sea transport, trailers, rail via containers, LCL, and RO-RO vessels based on your preferences. Additionally, we recommend the most cost-effective shipping method for you.
Q6: How long does delivery typically take?
A6: If stock is available, delivery usually takes 5-10 days. Otherwise, it may require 25-30 days to arrange shipping.0.
Q7: Are all cars tested before delivery?
A7: Absolutely, each car undergoes thorough testing before leaving our facility.
Q8: What support do you offer to international distributors?
A8: At Whale U-car, we extend beyond merely offering cars and accessories. Our diverse services encompass everything from modified parts to showroom design, marketing planning, and comprehensive agency planning solutions.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:For small and medium-sized vehicles, we ensure they come with EU certification, covering brands like BYD, Skyworth, and Volkswagen ID. These certified cars are equipped with all necessary documents to facilitate seamless customs clearance. It's important to note that regions such as the EU and Brazil mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand-new cars from China and selling them internationally. Upon reaching the destination, these cars undergo re-clearance, where customs verify aspects such as mileage, condition, and factory technical indicators. Meeting these local standards, the vehicle is recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We ensure your peace of mind by tracking your order and providing production videos throughout the process. Post-delivery, we continue to monitor the car's location until it reaches you. Additionally, our dedicated customer service team is available for any follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We maintain high quality and competitive pricing to ensure customer satisfaction. We value every customer as a friend and are committed to fostering genuine business relationships and friendships.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source any brand of car you desire. As pioneers in the Chinese vehicle export market, we boast the most resourceful supplier network and partnerships.
We can locate every brand of EV cars at your request and ensure prompt shipment to yourlocation. Whether you are a personal buyer or ann agent, rest assured that we offer exceptional service and strive to provide the most competitive prices available.
Whale Autos is a distinguished company with 15 years of experience in automobile sales.
Our foremost goal is customer satisfaction. Understanding how significant a car purchase is, we are dedicated to ensuring you experience the best in choosing, buying, and owning a car.
Thanks to our established relationships with major car manufacturers, dealers, and suppliers, we offer an extensive range of vehicles, covering various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars enhance life by providing convenience and comfort. Our mission is to be your most trusted automotive sales partner.
If you're seeking a dependable car sales company, look no further than Whale U-car(Shanghai) Import And Export Co., LTD. We look forward to working with you and providing you with exemplary service and unwavering support.
For larger quantities, pricing can be negotiated to better fit your needs.
If you have any further questions or need additional information, please do not hesitate to reach out to us!
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