| After-sales Service: | Yes |
|---|---|
| Warranty: | Yes |
| Usage: | Family Car |
| Type: | Sedan |
| Service Life: | ≤1 Year |
| Mileage: | ≤10000 km |
| Customization: |
|---|
Suppliers with verified business licenses
Audited Supplier
Q1. How do I place an order?
A1.1. Start by reaching out to our dedicated customer service team to confirm shipping costs and details such as product model,
configuration, quantity, etc. (Alternatively, you may organize your own freight forwarding).
2. We will then issue a Proforma Invoice detailing all product specifics based on your final decision.
3. A 30% deposit payment is required to our bank account, after which we will begin processing your order.
Generally, the processing time is approximately 10-15 days, with delivery times varying based on your order's configuration and quantity.
4. Once the product is ready, you will pay the remaining balance, and we will arrange for the freight forwarder to deliver the goods
(or we can provide necessary details for you to arrange transportation yourself).
5. Our customer service team will monitor the shipment and notify you when it is nearing delivery, so you can prepare for customs clearance and other related matters.
6. Upon receipt of the item, our dedicated after-sales team will be available for any follow-up support you may need.
Q2. Which brands of electric cars do you offer?
A2: We provide electric cars from esteemed brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and more.
Q3. What payment terms do you accept?
A3: We offer flexible payment options, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity is negotiable, with attractive discounts for bulk purchases.
Q5: What are your shipping methods?
A5: We provide shipping by sea, trailer, rail via containers, LCL, and RO-RO vessels based on your needs. Additionally, we offer the most economical shipping method for you.
Q6: How long is your delivery time?
A6: If we have stock, delivery is generally 5-10 days. Otherwise, it may take 25-30 days to arrange shipping..
Q7: Do you test all your cars before delivery?
A7: Yes, we conduct rigorous 100% testing on all products before they are shipped.
Q8: What is your distributor support policy for international markets?
A8: We proudly provide an all-encompassing suite of services beyond just vehicles and accessories. This includes modified parts, showroom design, strategic marketing planning, agency planning, and much more, ensuring our distributors have everything they need to succeed.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we offer, including brands like BYD, Skyworth, and Volkswagen ID, are fully EU certified. Each certified vehicle is accompanied by all the requisite documentation to ensure smooth and hassle-free customs clearance. EU certification is crucial for markets such as the EU and Brazil, and we ensure full compliance to facilitate seamless entry into these regions.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export services involve acquiring brand new cars from China and selling them internationally, using the same import procedures as for used cars. Upon arrival, customs will reassess key aspects such as mileage, condition, and factory technical indicators. Meeting all local standards will ensure the vehicle is recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We ensure complete transparency by tracking your order and providing production videos throughout the process. After delivery, we continue to monitor the vehicle's location until it reaches you. Our dedicated customer service team is always available to address any follow-up queries or feedback.
Q12: How do you make our business long-term and good relationship?
A12: We foster long-term relationships through top-tier quality, competitive pricing, and mutual respect. Treating every customer as a friend, we conduct business with sincerity and aim to build genuine connections.
Q13: Why should you buy from us, not from other suppliers?
A13:As a pioneering force in the Chinese vehicle export sector, we possess unparalleled resources and partnerships. We can source any brand of EV cars you desire and ensure prompt delivery.
Whether you are a personal buyer or an agent, we provide exceptional service and competitive pricing. Whale Autos benefits from 15 years of experience in automobile sales, guaranteeing unmatched customer satisfaction.Our mission is to offer the finest experience in selecting, purchasing, and owning a vehicle. We are supported by strong relationships with major car manufacturers, dealers, and suppliers.We pride ourselves on professionalism, reliability, and integrity, aiming to be your most trusted automotive sales partner. For a seamless car buying experience, choose Whale U-car.
If you are looking for a trustworthy car sales company, please contactWhale U-car(Shanghai) Import And Export Co., LTD. We look forward to collaborating with you and ensuring you receive unparalleled service and support.
Larger orders are eligible for negotiable pricing.
Should you have any further inquiries, please do not hesitate to reach out to us!
Suppliers with verified business licenses
Audited Supplier 
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