| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we transcend beyond just cars and accessories. We offer an extensive suite of services, including modified parts, showroom design, marketing planning, agency planning, and more. Our holistic approach ensures that every aspect of your automotive needs is meticulously catered to.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Yes, our small and medium-sized cars, featuring popular models from BYD, Skyworth, and Volkswagen, come with full EU certification. These vehicles are equipped with all necessary documentation, ensuring seamless customs clearance. EU certification, mandatory in regions like the EU and Brazil, is met with precision by our lineup, facilitating smooth importation and compliance.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service exclusively deals with brand-new cars from China, sold internationally. Each vehicle undergoes a re-clearance process upon arrival at destination customs, ensuring verification of mileage, condition, and factory specifications. This rigorous process ensures the vehicle is recognized as brand new according to local standards.
Q11: How to guarantee my order after placing an order?
A11: We provide comprehensive order tracking, along with production videos throughout the manufacturing process. Post-delivery, we continue to monitor the car's location until it reaches you. Our dedicated customer service team is ready to address any follow-up feedback, ensuring a seamless and reassuring buying experience.
Q12: How do you make our business long-term and good relationship?
A12: We prioritize exceptional quality and competitive pricing to benefit our customers. We build sincere business relationships by treating every customer as a friend, fostering long-lasting partnerships founded on trust and mutual respect.
Q13: why should you buy from us not from other suppliers?
A13: As industry pioneers in Chinese vehicle exports, Whale U-car can source any car brand you desire. Our extensive network of resourceful suppliers and partners ensures that we can swiftly locate and ship every brand of EV you request. Whether you're a personal buyer or an agent, we consistently provide top-notch service and competitive prices.
We can swiftly locate and ship every brand of EV cars you request. Whether you are a personal buyer or anagent, we provide consistent, top-notch service and strive to offer you the most competitive prices available.n
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment, so we are dedicated to providing the best possible experience in selection, purchasing, and ownership.
We have built strong relationships with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars are integral to life, bringing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a dependable car sales company, please contactWhale U-car(Shanghai) Import And ExportCo., LTD. We are excited about the prospect of partnering with you, committed to delivering exceptional service and unwavering support every step of the way.
For bulk orders, we present an unparalleled opportunity with negotiable pricing, ensuring you secure the utmost value for your strategic investment.
Should you have any additional inquiries, we cordially invite you to reach out to us without any hesitation, as we are here to assist you promptly and comprehensively!
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