| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We offer a diverse range of services far beyond just vehicles and accessories. Our extensive portfolio includes customized parts, showroom design, marketing strategy planning, agency solutions, and more. Wholly dedicated to fulfilling your automotive needs, our all-encompassing suite of services ensures a one-stop solution for you.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, featuring popular models from BYD, Skyworth, and Volkswagen, come fully certified with EU documentation. These certified vehicles are equipped with all necessary paperwork to guarantee seamless customs clearance. Recognizing that EU certification is mandatory in regions like the EU and Brazil, our vehicles meet these rigorous standards effortlessly.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service specializes in acquiring brand-new vehicles from China for international sales, a process reminiscent of pre-owned vehicle transactions. These new cars undergo a re-clearance process upon arrival at destination customs. This ensures the mileage, condition, and factory specifications are meticulously checked and verified to local standards, officially recognizing it as a new vehicle.
Q11: How to guarantee my order after placing an order?
A11: We provide end-to-end order tracking and share production videos throughout the manufacturing stages. Post-delivery, we continue to monitor the car's location until it reaches you. Our dedicated customer service team is always ready to address any follow-up inquiries, ensuring a seamless and reassuring purchase experience.
Q12: How do you make our business long-term and good relationship?
A12: We uphold impeccable quality standards and offer competitive pricing to ensure our customers always benefit. Each customer is treated as a friend, fostering sincere business relationships and enduring friendships.
Q13: Why should you buy from us and not from other suppliers?
A13: We have the unparalleled capability to source any car brand you desire. As trailblazers in the Chinese vehicle export industry, we boast the most resourceful suppliers and partnerships.
We can swiftly locate and ship every brand of EV cars you request. Whether you are a personal buyer or an agent, we provide consistent, top-tier service and aim to offer the most competitive prices available.n
Whale Autos is a leading company with 15 years of expertise in automobile sales.
Our primary goal is absolute customer satisfaction. We understand that purchasing a vehicle is a significant investment, and we are committed to offering the best possible experience in selection, purchase, and ownership.
We have forged strong relationships with major car manufacturers, dealers, and suppliers, allowing us to present a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that automobiles are central to life, offering convenience and comfort. Our mission is to be your most trusted automotive sales partner.
If you seek a reliable car sales company, please contact Whale U-car(Shanghai) Import And ExportCo., LTD. We eagerly look forward to partnering with you, committed to delivering exceptional service and unwavering support every step of the way.
For bulk orders, we provide negotiable pricing to guarantee you receive exceptional value for your investment. Our aim is to offer competitive rates while maintaining unparalleled quality and service, ensuring that your large-scale purchases are both cost-effective and advantageous.
Should you have any additional inquiries, we warmly invite you to reach out to us without hesitation! Our dedicated team is always ready to assist with any questions or concerns, ensuring a seamless and satisfying experience with Whale U-car (Shanghai) Import and Export Co., Ltd.
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