| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact our dedicated customer service team to confirm freight costs and other essential details such as product model,
configuration, quantity, etc. (Alternatively, you may arrange your own freight forwarding).
2. We will provide you with a Proforma Invoice detailing all product specifications based on your final decisions.
3. To proceed, arrange a 30% payment to our bank account; we will then prepare your products.
The preparation cycle generally takes about 10-15 days, but specific delivery times depend on your order's configuration and quantity.
4. Once the product is ready, complete the remaining balance payment, and we will arrange the delivery via a freight forwarder
(or provide you with the necessary information to arrange transportation independently).
5. Post-payment, our customer service team will track your product's location and notify you as it approaches delivery, ensuring you are prepared for customs clearance and other related matters.
6. Upon receipt of your item, our dedicated after-sales team will be on standby for any follow-up feedback and support.
Q2. Which brand electric cars can you supply?
A2: We offer a wide range of electric vehicles from leading brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and more. Whatever brand you desire, we can provide.
Q3. What kind of payment terms are acceptable?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity varies; however, we offer significant discounts on larger orders.
Q5: What are your shipping methods?
A5: We transport via sea, trailer, rail (containers), LCL, and RO-RO vessel, tailored to your requirements. We also provide the most economical shipping method available.
Q6: How long is your delivery time?
A6: Typically, if we have stock, delivery takes 5-10 days. If not, it may take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have you tested all your cars before delivery?
A7: Yes, we conduct a 100% thorough test on all products before delivery to ensure the highest quality.
Q8: What is your distributor support policy in international markets?
A8: We offer a diverse array of services, including modified parts, in addition to cars and accessories. Additional services encompass showroom design, marketing planning, agency planning, and much more.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide are equipped with EU certification, including brands like BYD, Skyworth, Volkswagen ID, etc. Vehicles with EU certification will come with the necessary documents for smooth customs clearance. Certain countries and regions, such as the EU and Brazil, require EU certification for car importation.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand-new cars from China and selling them to other countries and regions as per the used car protocol. Despite being brand new, the vehicles will undergo re-clearance at the destination customs, where the mileage, condition, and factory technical indicators will be checked. If they meet local standards, the vehicles will be recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order and provide production videos throughout the process. Post-delivery, the car's location will also be monitored and updates provided until you receive it. Dedicated customer service will be available to handle your follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We ensure excellent quality and competitive pricing to benefit our customers. We treat every customer like a friend, conducting business sincerely and building genuine relationships.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source every brand of car you desire. As a pioneer in the Chinese vehicle exporting business, we have an extensive network of suppliers and partners.
We can locate any brand of EV cars you request and ship them to yourlocation as soon as possible. Whether you are a personal buyer or anagent, we provide the same high-quality service and strive to offer you the best prices available.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment decision, so we are dedicated to ensuring that our customers have the best possible experience in choosing, buying, and owning a vehicle.
We have established strong relationships with major car manufacturers, dealers, and suppliers, allowing us to offer a wide selection of vehicles across various brands, models, and price points.
We are renowned for our professionalism, reliability, and integrity. We believe that cars enrich people's lives by providing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are seeking a trustworthy car sales company, please contact Whale U-carWhale U-car (Shanghai) Import And Export Co., Ltd. is your premier partner in importing and exporting top-tier vehicles.We look forward to collaborating with you, delivering exceptional service and unwavering support that exceed your expectations.
For bulk purchases, prices can be further negotiated to ensure you get the best deal possible.
Should you have any additional inquiries, please do not hesitate to reach out to us. We are here to assist you every step of the way!
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