| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car (Shanghai) Import and Export Co., Ltd, we offer an extensive array of services beyond just cars and accessories. Our offerings include modified parts, showroom design, marketing planning, agency planning, and much more. We are committed to providing a comprehensive automotive experience.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:We provide small and medium-sized cars with EU certification, such as BYD, Skyworth, and Volkswagen ID. Each certified car comes with the necessary documentation to ensure smooth customs clearance. While most countries and regions like the EU and Brazil require this certification for car imports, we ensure full compliance to facilitate a hassle-free experience.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves procuring brand-new cars from China and selling them internationally as per the same standards for used cars. The vehicles are brand new, and once they reach the destination's customs, they undergo rigorous checks for mileage, condition, and factory technical indicators. If they meet local standards, they are classified as new cars.
Q11: How to guarantee my order after placing an order?
A11: We ensure complete transparency by tracking your order and providing production videos throughout the process. Post-delivery, we track the car's location until it reaches you. Our dedicated customer service team is available to address any follow-up queries and feedback.
Q12: How do you make our business long-term and good relationship?
A12: We maintain high quality and competitive pricing to ensure mutual benefits. We regard every customer as a friend, conducting business with sincerity and forging lasting relationships based on trust and respect.
Q13: why should you buy from us not from other suppliers?
A13: We offer an unparalleled selection of every car brand you desire. As the pioneering leader in Chinese vehicle exports, we have established robust supplier networks and partnerships. We can source any brand of EV cars upon request and deliver them to your location promptly. Whether you are a personal buyer or an agent, we promise exceptional service and competitive pricing.
We can find every brand of EV cars as you requested and ship them to yourlocation ASAP. No matter you are a personal buyer or anagent, we provide same good service and try our best to give you the best price as you can find.
Whale Autosis a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that a car purchase is an important investment decision, so we are committed to ensuring that every customer has the best possible experience in choosing, buying and owning a car.
We have established relationships with major car manufacturers, dealers and suppliers and can offer a wide selection of vehicles, covering a wide range of brands, models and price points.
We are known for our professionalism, reliability and integrity. We believe that cars are a part of life and can bring convenience and comfort to people. Our mission is to be the most trusted automotive sales partner for our customers.
If you are looking for a trustworthy car sales company, please contact Whale U-car(Shanghai) Import And ExportAt Whale U-car (Shanghai) Import and Export Co., Ltd., we eagerly anticipate the opportunity to collaborate with you. Our commitment is to provide exceptional service and unwavering support, ensuring your utmost satisfaction.
For bulk orders of the Affordable BJ China Auto Car High Speed Five-seat SUV, we offer flexible and negotiable pricing options to best suit your needs.
If you have any additional inquiries or require further information, please do not hesitate to contact us. Our dedicated team is here to assist you with all your questions and concerns!
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