| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
Suppliers with verified business licenses
Audited Supplier Audited by an independent third-party inspection agency
Q1. How to place an order?
A1.1. Contact our dedicated customer service team to confirm freight details and comprehensive information such as the product model,
configuration, quantity, etc. (Alternatively, you may also arrange freight forwarding on your own).
2. We will provide you with a Proforma Invoice containing all product details based on your final selections.
3. You are required to arrange a 30% payment to our bank account, after which we will begin preparing your products.
The production cycle is typically about 10-15 days, and specific delivery times will be determined based on your order configuration and quantity.
4. Once the product is ready, settle the remaining balance, and we will arrange delivery through the freight forwarder
(or provide the necessary information if you prefer to arrange freight forwarding yourself).
5. Following this, our customer service team will track the shipment and notify you as it approaches and reaches its destination, enabling you to prepare for customs clearance and other formalities.
6. After receiving the item, our dedicated after-sales team will be available for your feedback and any further assistance.
Q2. Which brand electric cars can you supply?
A2: We offer a broad range of electric cars including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and any other brand you desire.
Q3. What payment terms are acceptable?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity is negotiable, with significant discounts available for larger orders.
Q5: What are your shipping methods?
A5: We offer various shipping methods, including transport by sea, trailer, rail via containers, LCL, and RO-RO vessels to meet your requirements. Additionally, we provide the most economical shipping options for you.
Q6: How long is your delivery time?
A6: Generally, if we have stock, delivery time is 5-10 days. If not, arranging shipping may take 25-30 days.0 days to arrange the shipping..
Q7: Have all your cars been tested before delivery?
A7: Yes, we conduct a 100% thorough testing of all products before delivery.
Q8: What is your distributor support policy in international markets?
A8: We proudly offer an extensive range of services beyond just cars and accessories. Our offerings include modified parts, bespoke showroom design, strategic marketing planning, agency planning, and much more to cater to all your automotive needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, such as BYD, Skyworth, and Volkswagen ID, come with EU certification. These certified vehicles are accompanied by all necessary documents to facilitate smooth customs clearance. While some countries and regions, like the EU and Brazil, mandate EU certification for car imports, our vehicles are equipped to meet these stringent requirements.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing new cars from China and selling them internationally as if they were used cars. Despite being brand new, these vehicles undergo re-clearance at the destination customs, where their mileage, condition, and factory specifications are re-evaluated. If they meet local standards, they are recognized as new cars.
Q11: How to guarantee my order after placing an order?
A11: We ensure full transparency and peace of mind by tracking your order and providing production videos throughout the process. Post-delivery, we continue to track the vehicle's location until it reaches you. Dedicated customer service is available to handle any follow-up feedback you may have.
Q12: How do you make our business long-term and good relationship?
A12: We maintain excellent quality and competitive pricing to ensure our customers derive maximum benefit. We treat every customer as a valued friend, conducting sincere business and fostering enduring friendships.
Q13: why should you buy from us not from other suppliers?
A13: We are equipped to source any brand of car you desire. As the pioneering leader in Chinese vehicle exports, we boast an extensive network of suppliers and partners.
We can locate and ship any brand of EV cars you request to yourlocation promptly. Whether you're a personal buyer or ann agent, we strive to offer the same exceptional service and the most competitive prices available.
Whale Autos is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment, so we are dedicated to providing the best experience in selecting, buying, and owning a vehicle.
With established relationships with leading car manufacturers, dealers, and suppliers, we offer a vast selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe cars enhance life by adding convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are seeking a dependable car sales company, please reach out to Whale U-car(Shanghai) Import And ExportCo., LTD. We eagerly anticipate the opportunity to collaborate with you, ensuring unparalleled service and support tailored to your needs.
For bulk orders, we offer competitive pricing options. Reach out to discuss the best deals available.
Should you have any additional inquiries, please do not hesitate to get in touch with us! We are here to assist you.
){kind=link}