| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We provide an extensive array of services far beyond just cars and accessories. Our offerings encompass high-performance modified parts, exquisite showroom design, strategic marketing planning, comprehensive agency planning, and so much more. We ensure that our all-inclusive suite of services meticulously caters to every automotive need you might have.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, featuring top models from BYD, Skyworth, and Volkswagen, come with full EU certification. These certified vehicles are equipped with all essential documentation to ensure flawless customs clearance. In regions where EU certification is imperative, such as the EU and Brazil, our vehicles meet and exceed these rigorous standards.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves acquiring brand-new cars from China and selling them globally, mirroring the process used for pre-owned vehicles. These cars are brand new and undergo a stringent re-clearance process upon arrival at destination customs. This ensures thorough checks on the vehicle's mileage, condition, and adherence to factory specifications, officially recognizing it as a new car.
Q11: How to guarantee my order after placing an order?
A11: We offer meticulous order tracking and provide production videos throughout the entire manufacturing process. Post-delivery, we continue to monitor the car's location until it safely reaches you. Our dedicated customer service team is always on hand to address any follow-up feedback, ensuring a seamless and reassuring buying experience.
Q12: How do you make our business long-term and good relationship?
A12: We uphold excellent quality and competitive prices, ensuring our customers consistently benefit. We treat each customer as a cherished friend, fostering sincere business relationships and enduring friendships built on trust and mutual respect.
Q13: why should you buy from us not from other suppliers?
A13: We possess the unique capability to source any car brand you desire. As trailblazers in the Chinese vehicle export industry, we boast the most resourceful suppliers and strategic partnerships.
We can rapidly locate and ship every brand of EV cars you request. Whether you are a personal buyer or an agent, we deliver consistent, top-tier service and aim to offer you the most competitive prices in the market.n
Whale Autos is a professional company with 15 years of unparalleled expertise in automobile sales.
Our primary goal is your utmost satisfaction. We understand that purchasing a car is a significant investment, and we are unwaveringly dedicated to offering the best possible experience in selection, purchasing, and ownership.
We have forged strong relationships with leading car manufacturers, dealers, and suppliers, allowing us to provide a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars are integral to life, offering unmatched convenience and comfort. Our mission is to be the most trusted automotive sales partner for our valued customers.
If you seek a dependable car sales company, please contact Whale U-car (Shanghai) Import and ExportAt Whale U-car (Shanghai) Import and Export Co., Ltd., we are thrilled about the prospect of partnering with you. We are steadfast in our commitment to delivering exceptional service and unwavering support at every step of your journey.
For bulk orders of the New Energy EXEED Electric Car with Fast Charging and Large Range, we offer highly negotiable pricing to ensure you receive the best possible value for your significant investment.
Should you have any additional inquiries, we warmly invite you to reach out to us without any hesitation. Our dedicated team is here to provide you with all the information and support you need.
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