| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: We not only offer an expansive selection of cars and accessories but also provide a myriad of additional services such as customized parts, showroom design consultation, marketing strategy planning, and agency coordination. Our goal is to be a one-stop solution for all your automotive needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we offer, including brands like BYD, Skyworth, and Volkswagen ID, come with EU certification. These certified vehicles are accompanied by the necessary documents to ensure smooth customs clearance. Some countries and regions, such as those within the EU and Brazil, mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves buying brand new cars from China and selling them internationally as if they were used vehicles. Despite the cars being new, they undergo re-clearance at the destination customs, where mileage, condition, and factory specifications are rechecked. If the vehicle meets the local standards, it is acknowledged as a new car.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order and provide production videos throughout the entire process. Post-delivery, you will receive real-time location updates of the car until it reaches you. Additionally, our dedicated customer service team is always available to address any follow-up concerns.
Q12: How do you make our business long-term and good relationship?
A12: We ensure that our customers benefit from our high-quality products and competitive pricing. We respect and value every customer, building genuine business relationships and friendships through sincere and transparent dealings.
Q13: Why should you buy from us and not from other suppliers?
A13: As pioneers in the Chinese vehicle export business, we have unparalleled access to the best suppliers and partnerships. We cater to every brand of electric vehicles and ensure swift shipping to your location.
Whether you are a personal buyer or an agent, we provide exceptional service and strive to offer the most competitive prices.location ASAP. No matter if you are a personal buyer or annagent, we provide the same high-quality service and endeavor to offer the best prices available.
Whale Autosis a professional company boasting 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. Understanding that purchasing a car is a significant investment, we are committed to ensuring every customer enjoys an outstanding experience when choosing, buying, and owning a car.
We have forged strong relationships with major car manufacturers, dealers, and suppliers, allowing us to offer an extensive range of vehicles covering various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars enhance life by providing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are in search of a trustworthy car sales company, look no further. Please contact Whale U-car(Shanghai) Import And Export - Bridging Global Markets with Unmatched Expertise Co., LTD. We look forward to collaborating with you, delivering exceptional service, and providing unwavering support for all your needs.
For bulk orders, we offer negotiable pricing tailored to your specific requirements.
Should you have any additional inquiries, please do not hesitate to reach out to our dedicated team!
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