| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How do I place an order?
A1.1. Start by reaching out to our dedicated customer service team to confirm the shipping costs and gather detailed information such as product model,
configuration, quantity, etc. (Alternatively, you can handle your own freight forwarding).
2. We will then provide a Proforma Invoice detailing all product specifics according to your final decision.
3. Next, arrange a 30% payment to our bank account, upon which we will begin preparing your order.
The processing time is typically around 10-15 days, with specific delivery times dependent on your order's configuration and quantity.
4. Once the product is ready, you will complete the balance payment, and we will arrange for a freight forwarder to deliver the goods
(or provide information for you to arrange transportation yourself).
5. Throughout this process, our customer service team will monitor the shipment and notify you when it nears delivery to prepare for customs clearance and other related matters.
6. Upon receiving the item, our dedicated after-sales team will be available for any follow-up support you may need.
Q2. Which brands of electric cars do you offer?
A2: We supply electric cars from renowned brands such as BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and more.
Q3. What payment terms do you accept?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity is negotiable, with significant discounts available for bulk purchases.
Q5: What are your shipping methods?
A5: We offer shipping by sea, trailer, rail via containers, LCL, and RO-RO vessels according to your requirements. Additionally, we provide the most economical shipping method for you.
Q6: How long is your delivery time?
A6: If we have stock, delivery is generally 5-10 days. Otherwise, it may take 25-30 days to arrange shipping..
Q7: Do you test all your cars before delivery?
A7: Absolutely, we conduct thorough 100% testing on all products before they are shipped.
Q8: What is your distributor support policy for international markets?
A8: We proudly offer an extensive suite of services that goes beyond cars and accessories. Our offerings include modified parts, showroom design, marketing planning, agency planning, and more, tailored to meet the unique needs of our international distributors.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, including BYD, Skyworth, and Volkswagen ID, are fully equipped with EU certification. These certified vehicles come with all requisite documentation for smooth customs clearance. Understanding the necessity of EU certification for regions like the EU and Brazil, we ensure our cars comply with all standards to facilitate seamless entry.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves acquiring brand new cars directly from China and selling them internationally, adhering to the same import procedures as used cars. Upon arrival, customs will re-evaluate the vehicle's mileage, condition, and factory technical specifications. If all local standards are satisfied, the vehicle will be recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We ensure absolute transparency by providing order tracking and production videos throughout the process. Post-delivery, we continue to monitor the vehicle's location until it reaches you. Our dedicated customer service team is always available to address any follow-up queries or feedback.
Q12: How do you make our business long-term and good relationship?
A12: We cultivate long-term relationships through superior quality, competitive pricing, and mutual respect. Every customer is treated as a friend, and we conduct our business with utmost sincerity to foster genuine connections.
Q13: Why should you buy from us, not from other suppliers?
A13:As a trailblazer in the Chinese vehicle export business, we possess unparalleled resources and partnerships. We can source any brand of EV cars you desire and deliver them promptly.
Whether you are a personal buyer or an agent, we provide exceptional service and competitive pricing. Whale Autos, backed by 15 years of experience in automobile sales, ensures unparalleled customer satisfaction.Our mission is to offer the best experience in selecting, purchasing, and owning a car. This is supported by strong relationships with major car manufacturers, dealers, and suppliers.We pride ourselves on professionalism, reliability, and integrity, aiming to be your most trusted automotive sales partner. For a seamless car buying experience, choose Whale U-car.
If you are looking for a trustworthy car sales company, please contactWhale U-car(Shanghai) Import And Export Co., LTD. We look forward to collaborating with you and ensuring you receive unparalleled service and support.
Larger orders are eligible for negotiable pricing.
Should you have any further inquiries, please do not hesitate to reach out to us!
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