| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How do I place an order?
A1.1. Reach out to our dedicated customer service team to confirm freight and detailed information such as product model,
configuration, quantity, etc. (Alternatively, you can arrange freight forwarding yourself).
2. We will provide a Proforma Invoice encompassing all product details based on your final decisions.
3. Arrange a 30% payment to our bank account, and we will commence the preparation of your products.
The usual cycle is approximately 10-15 days, though specific delivery times may vary depending on your order configuration and quantity.
4. Once the product is completed, you will need to pay the remaining balance, after which we will arrange delivery via a freight forwarder
(or provide necessary information for self-arranged freight forwarding).
5. Upon completion of this process, our customer service team will track the product's location and notify you when it is nearing arrival, allowing you to prepare promptly for customs clearance and other related procedures.
6. After receiving the item, our dedicated after-sales team will be ready to assist with any follow-up feedback.
Q2. Which brands of electric cars do you supply?
A2: We offer a wide range of brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and any other brand you desire.
Q3. What are your acceptable payment terms?
A3: We are flexible with payment terms, accepting T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: Our minimum order quantity is one piece, with significant discounts available for bulk orders.
Q5: What are your shipping methods?
A5: We offer transportation by sea, trailer, rail via containers, LCL, and RO-RO vessel based on your preferences. Additionally, we provide the most economical shipping method tailored to your needs.
Q6: How long is your delivery time?
A6: If we have stock, delivery generally takes 5-10 days. Otherwise, it may take 25-30 days to arrange shipping..
Q7: Have you tested all your cars before delivery?
A7: Yes, we conduct comprehensive testing on all products before delivery to ensure quality.
Q8. What is your distributor support policy in international markets?
A8: At Whale U-car, we extend our expertise far beyond just automobiles and accessories. Our suite of services encompasses customized parts, cutting-edge showroom design, strategic marketing planning, and agency services. These comprehensive offerings are designed to meet your every need, ensuring a seamless and tailored experience.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our selection of small and medium-sized cars, including brands like BYD, Skyworth, and Volkswagen ID, all come with EU certifications. These certifications are accompanied by all requisite documentation to guarantee smooth and hassle-free customs clearance. For car imports, certain countries and regions, such as the EU and Brazil, mandate these EU certifications.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service specializes in acquiring brand-new cars from China and offering them globally. Upon arrival in the destination country, the car undergoes rigorous customs inspections to verify mileage, condition, and factory technical standards. Once these criteria are met, the car is officially recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order from start to finish, offering production videos throughout the process. After delivery, we continue to monitor the vehicle's location until it reaches you. Our dedicated customer service team is always available for any follow-up support or feedback you might need.
Q12: How do you make our business long-term and good relationship?
A12: We foster long-term and mutually beneficial relationships by consistently delivering high quality and competitive pricing. We value every customer as a friend and engage in sincere business practices to cultivate genuine and lasting friendships.
Q13: Why should you buy from us rather than other suppliers?
A13: At Whale U-car, we provide unparalleled access to the car brands you desire. As trailblazers in the Chinese vehicle export industry, we work with the most resourceful suppliers and forge strong partnerships to meet your needs.
We can source any brand of electric vehicle (EV) you require and ensure expedited shipment to yourlocation. Whether you are a personal buyer or ann agent, we offer the same exceptional service and strive to present the most competitive prices in the market.
Whale U-car is a seasoned professional company with 15 years of expertise in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment decision, so we are committed to providing the best possible experience for each customer in choosing, buying, and owning a car.
We have forged robust relationships with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars significantly enhance life by offering convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you are seeking a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and ExportCo., Ltd. We eagerly look forward to collaborating with you, ensuring unmatched service and support tailored to your specific needs.
For bulk purchases, we are delighted to engage in price negotiations to ensure you receive the most competitive and exceptional deal available.
Should you have any additional inquiries or require further assistance, please do not hesitate to get in touch with us! We are here to support you every step of the way.
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