| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact our dedicated customer service team to confirm the freight costs and provide detailed information such as product model,
configuration, quantity, etc. (you may also arrange your own freight forwarding if preferred).
2. We will provide you with a Proforma Invoice detailing all product specifications as per your final decision.
3. You need to remit 30% of the payment to our bank account. Once received, we will initiate the preparation of your products.
The preparation cycle typically ranges from 10-15 days, with specific delivery schedules adjusted according to your order's configuration and quantity.
4. Upon product completion, remit the remaining balance. We will then arrange for the delivery with the freight forwarder
(alternatively, we can provide relevant information for you to arrange the transportation).
5. Throughout this process, our customer service team will track your product's location and notify you as it approaches and arrives, ensuring you are prepared for customs clearance and other formalities.
6. Once you receive the item, our dedicated after-sales team will be available to address any follow-up feedback or concerns.
Q2. Which brand electric cars do you supply?
A2: Our offerings include BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and virtually any brand you desire.
Q3. What payment terms do you accept?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: Our minimum order quantity is 1 piece. We offer significant discounts for large quantity orders.
Q5: What shipping methods do you use?
A5: We offer transportation by sea, trailer, rail via containers, LCL, and RO-RO vessel based on your requirements. Additionally, we provide the most economical shipping method for you.
Q6: How long is your delivery time?
A6: Generally, delivery takes 5-10 days if we have stock. If not, it might take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have you tested all your cars before delivery?
A7: Yes, we conduct 100% testing of all products before delivery to ensure quality.
Q8: What is your distributor support policy in international markets?
A8: We provide an extensive array of services beyond just cars and accessories. Our offerings encompass modified parts, showroom design, marketing planning, agency planning, and much more. We ensure that our comprehensive suite of services meets all your automotive needs, delivering unmatched value and expertise.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including popular models from BYD, Skyworth, and Volkswagen, come fully certified with EU documentation. These certifications ensure seamless customs clearance. Mandatory in regions like the EU and Brazil, our vehicles meet these rigorous standards, making the import process effortless and compliant.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service specializes in brand-new cars from China, sold internationally. Each vehicle undergoes a re-clearance process at the destination customs, ensuring its mileage, condition, and factory specifications are thoroughly checked to meet local standards. This process guarantees the vehicle is officially recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We provide comprehensive order tracking and production videos throughout the manufacturing process. After delivery, we continuously track the car's location until it reaches you. Our dedicated customer service team is always available to address any follow-up feedback, ensuring a seamless and reassuring buying experience.
Q12: How do you make our business long-term and good relationship?
A12: We maintain exceptional quality and competitive prices to ensure our customers benefit. We treat every customer as a friend, fostering sincere business relationships and lasting friendships built on trust and mutual respect.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source any car brand you desire. As pioneers in the Chinese vehicle export business, we boast the most resourceful suppliers and robust partnerships.
We can swiftly locate and ship any brand of EV cars you request. Whether you are a personal buyer or an agent, we offer consistent, top-notch service and strive to provide the most competitive prices available.n
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment, and we are committed to providing the best possible experience in selection, purchasing, and ownership.
We have built strong relationships with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars are integral to life, bringing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a dependable car sales company, please contact Whale U-car(Shanghai) Import And ExportCo., LTD. We are thrilled about the prospect of partnering with you and are committed to delivering exceptional service and unwavering support every step of the way.
For bulk orders, we provide flexible pricing options, ensuring you receive unparalleled value for your investment. Let's discuss how we can tailor our offerings to meet your unique needs and budget.
For any additional inquiries, please feel free to contact us at your convenience. We are here to assist you with any questions or concerns you may have, providing expert guidance every step of the way.
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