| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we don't just stop at providing cars and accessories. Our extensive suite of services includes modified parts, showroom design, marketing planning, agency planning, and much more. We aim to meet all your automotive needs comprehensively, ensuring a seamless and satisfying experience for every customer.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, featuring renowned models from BYD, Skyworth, and Volkswagen, come with full EU certification. We provide all necessary documentation to guarantee smooth customs clearance. While EU certification is compulsory in regions like the EU and Brazil, our vehicles exceed these stringent requirements, ensuring a hassle-free import process.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service ensures that customers receive brand-new cars sourced from China, akin to the process used for pre-owned vehicles. Upon arrival, these vehicles undergo rigorous re-clearance at the destination customs, verifying mileage, condition, and factory specifications to meet local standards and officially recognize them as new cars.
Q11: How to guarantee my order after placing an order?
A11: We offer a robust order tracking system and provide production videos throughout the manufacturing process. Post-delivery, we track the car's location until it reaches you. Our dedicated customer service team is always available to address any follow-up feedback, ensuring a seamless and reassuring buying experience.
Q12: How do you make our business long-term and good relationship?
A12: We prioritize excellent quality and competitive pricing to benefit our customers. We view every customer as a friend, nurturing sincere business relationships and fostering lasting friendships.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source any car brand you desire. As pioneers in the Chinese vehicle export business, we boast the most resourceful suppliers and partnerships.
We can swiftly locate and ship every brand of EV cars you request. Regardless of whether you are a personal buyer or an agent, we provide consistent, top-notch service and strive to offer you the most competitive prices available.n
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our primary goal is customer satisfaction. We understand that purchasing a car is a significant investment, so we are dedicated to providing the best possible experience in selection, purchasing, and ownership.
We have built strong relationships with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles across various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars are integral to life, bringing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a dependable car sales company, please contact Whale U-car(Shanghai) Import And ExportCo., LTD. We are thrilled at the prospect of partnering with you. Our commitment is to deliver exceptional service and unwavering support at every step of your journey with us.
For bulk orders, we provide negotiable pricing to ensure you receive the utmost value for your investment, making your purchase both economical and rewarding.
Should you have any additional inquiries, we warmly invite you to reach out to us without any hesitation! Our dedicated team is always ready to assist and provide you with all the information you need.
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