| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How do I place an order?
A1.1. Begin by contacting our dedicated customer service team to confirm the shipping costs and detailed information such as product model,
configuration, quantity, etc. (Alternatively, you can arrange your own freight forwarding).
2. We will then provide you with a Proforma Invoice detailing all the product specifics according to your final decision.
3. You'll need to arrange a 30% payment to our bank account, after which we will begin preparing your order.
The processing time is typically around 10-15 days, with specific delivery times dependent on the configuration and quantity of your order.
4. Once the product is ready, you will pay the balance, and we will arrange for the freight forwarder to deliver the goods
(or we can provide the necessary information for you to arrange transportation yourself).
5. After completing this process, our customer service team will monitor the shipment and notify you when it is nearing delivery so that you can prepare for customs clearance and other related matters.
6. Upon receiving the item, our dedicated after-sales team will be available for any follow-up support you may need.
Q2. Which brands of electric cars do you offer?
A2: We supply electric cars from renowned brands such as BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and more.
Q3. What payment terms do you accept?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity is negotiable, with significant discounts available for bulk purchases.
Q5: What are your shipping methods?
A5: We offer shipping by sea, trailer, rail via containers, LCL, and RO-RO vessels according to your requirements. Additionally, we provide the most economical shipping method for you.
Q6: How long is your delivery time?
A6: If we have stock, delivery is generally 5-10 days. Otherwise, it may take 25-30 days to arrange shipping..
Q7: Do you test all your cars before delivery?
A7: Yes, we conduct thorough 100% testing on all products before they are shipped.
Q8: What is your distributor support policy for international markets?
A8: We proudly offer a comprehensive suite of services, extending beyond cars and accessories, to include modified parts, showroom design, marketing planning, agency planning, and more. Our holistic approach ensures that every aspect of your dealership is optimized for success.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:The small and medium-sized cars we provide, such as BYD, Skyworth, and Volkswagen ID, come with EU certification. These certified vehicles are accompanied by all necessary documents for smooth customs clearance. While EU certification is essential for introducing cars in regions like the EU and Brazil, we ensure compliance to facilitate seamless entry. This guarantees a hassle-free import process, making your experience with us smooth and efficient.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand new cars from China and selling them internationally, while maintaining the same import procedures as used cars. Upon arrival, customs will reassess the vehicle's mileage, condition, and factory technical indicators. If all local standards are met, the vehicle will be recognized as new. This ensures you get the best value and quality, regardless of the destination.
Q11: How to guarantee my order after placing an order?
A11: We ensure complete transparency by tracking your order and providing production videos throughout the process. Post-delivery, we continue to monitor the vehicle's location until it reaches you. Dedicated customer service is available to address any follow-up queries or feedback. This meticulous process guarantees your peace of mind and satisfaction.
Q12: How do you make our business long-term and good relationship?
A12: We guarantee long-term relationships through superior quality, competitive pricing, and mutual respect. We consider every customer a friend, conducting business with sincerity and fostering genuine connections. Our commitment to excellence ensures enduring partnerships.
Q13: Why should you buy from us, not from other suppliers?
A13:As a trailblazer in the Chinese vehicle export business, we boast unmatched resources and partnerships. We can source any brand of EV cars you desire and deliver them promptly, ensuring an exceptional buying experience.
Whether you are a personal buyer or an agent, we provide exceptional service and competitive pricing. Whale Autos is backed by 15 years of experience in automobile sales, ensuring unparalleled customer satisfaction.Our mission is to offer the best experience in selecting, purchasing, and owning a car, supported by strong relationships with major car manufacturers, dealers, and suppliers.We pride ourselves on professionalism, reliability, and integrity, aiming to be your most trusted automotive sales partner. For a seamless car buying experience, choose Whale U-car.
If you are looking for a trustworthy car sales company, please contactWhale U-car(Shanghai) Import And Export Co., LTD. We look forward to collaborating with you and ensuring you receive unparalleled service and support.
Larger orders are eligible for negotiable pricing. Take advantage of our competitive rates for significant savings.
Should you have any further inquiries, please do not hesitate to reach out to us! We are here to assist you with all your automotive needs.
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