| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How do I place an order?
A1.1. First, reach out to our customer service to confirm shipping costs and provide detailed information about the product model,
configuration, quantity, and any other specifics. (You also have the option to arrange your own freight forwarding).
2. We will issue you a Proforma Invoice that contains all the details of your chosen products.
3. You must then arrange a 30% deposit to our bank account. Upon receipt, we will start preparing your order.
The typical preparation time is around 10-15 days, but this can vary based on the specifics of your order.
4. Once the products are ready, you will need to pay the remaining balance, and we will arrange the delivery with your chosen freight forwarder
(or we can handle the freight forwarding arrangements for you).
5. After dispatch, our customer service will track your shipment and keep you informed about its progress, helping you prepare for customs clearance and other relevant procedures.
6. Once you receive your items, our dedicated after-sales team will be available to support you and gather your feedback.
Q2. Which brands of electric cars do you supply?
A2: We offer a wide range of brands including BYD, Li Auto, Changan, Mercedes-Benz, Toyota, Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW, and many more.
Q3. What payment terms do you accept?
A3: We offer flexible payment terms, including T/T, L/C, and Cash.
Q4. What is your minimum order quantity?
A4: The minimum order quantity is pieces, with significant discounts available for large orders.
Q5: What are your shipping methods?
A5: We offer sea, trailer, rail via containers, LCL, and RO-RO vessel shipping options, tailored to your needs. We always strive to provide the most cost-effective method.
Q6: How long does delivery take?
A6: If we have stock, delivery is typically within 5-10 days. Otherwise, it may take 25-30 days to arrange shipping.0 days to arrange the shipping.
Q7: Have all your cars been tested before delivery?
A7: Yes, we conduct 100% testing on all products before delivery.
Q8: What is your distributor support policy in international markets?
A8: We proudly offer a comprehensive range of services, from modified parts to a variety of cars and accessories. Our additional offerings include showroom design, marketing planning, agency planning, and much more, ensuring you receive a complete and seamless experience.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including brands such as BYD, Skyworth, and Volkswagen ID, come with EU certification. These certifications are accompanied by relevant documents to facilitate smooth customs clearance. Some regions, like the EU and Brazil, mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand-new cars from China and selling them internationally, similar to used car transactions. Upon arrival at the destination, the vehicle undergoes customs clearance, where aspects such as mileage, condition, and technical indicators are checked. Meeting local standards ensures the car is recognized as new.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order, providing production videos throughout the process. Post-delivery, the car's location is monitored and shared with you until it reaches you. Dedicated customer service is available for any follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We ensure long-term relationships by maintaining high quality and competitive pricing. We value every customer as a friend, conducting business sincerely and fostering genuine friendships.
Q13: why should you buy from us not from other suppliers?
A13: We have the capability to source any brand of car you desire. As pioneers in the Chinese vehicle export industry, we boast the most resourceful suppliers and strong partnerships.
We can procure any brand of EV cars as per your request and ensure prompt shipment to yourlocation. Whether you are a personal buyer or ann agent, we provide equal quality service and strive to offer the best prices available.
Whale Autos is a professional company with 15 years of expertise in automobile sales.
Our primary goal is customer satisfaction. We recognize the significance of a car purchase and are dedicated to ensuring every customer enjoys an exceptional car-buying and owning experience.
Leveraging our established relationships with major car manufacturers, dealers, and suppliers, we offer a broad selection of vehicles spanning various brands, models, and price points.
Renowned for our professionalism, reliability, and integrity, we believe that cars enhance life by adding convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a dependable car sales company, please reach out to Whale U-carWhale U-car (Shanghai) Import And Export Co., Ltd is your trusted partner in high-quality automotive imports and exports.We are committed to working closely with you, offering exceptional service and unwavering support to meet all your automotive needs.
For larger orders, we are open to negotiating prices to ensure you receive the best value possible.
Should you have any further questions or require additional information, please do not hesitate to contact us. We are here to help!
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