| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | Yes |
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Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: At Whale U-car, we offer a comprehensive array of services that extend far beyond just cars and accessories. Our additional offerings encompass customized parts, showroom design, marketing planning, agency services, and much more, meticulously crafted to cater to your diverse needs.
Q9:Does our car have EU Homologation/EU COC certification, ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including renowned models from BYD, Skyworth, and Volkswagen ID, come equipped with EU certifications. Vehicles bearing this certification are supplied with all necessary documents to ensure seamless customs clearance. In several countries and regions such as the EU and Brazil, EU certification is a prerequisite for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service entails purchasing brand-new cars from China and selling them internationally under conditions similar to used cars. Upon arrival at the destination, each car undergoes rigorous customs inspections for mileage, condition, and factory technical indicators. Provided it meets local standards, it is officially recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We meticulously track your order, offering production videos throughout the process. Post-delivery, we monitor the car's location until you take possession. Our dedicated customer service team is always available to support your follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We ensure long-term and mutually beneficial relationships by consistently maintaining high quality and competitive pricing. We respect every customer as a friend and conduct business with sincerity, fostering genuine friendships and trust.
Q13: Why should you buy from us rather than other suppliers?
A13: At Whale U-car, we provide unparalleled access to any brand of cars you desire. As pioneers in the Chinese vehicle export industry, we boast the most resourceful suppliers and partnerships.
We can source any brand of electric vehicle (EV) you need and ensure prompt shipment to yourlocation. Whether you are a personal buyer or ann agent, we deliver exceptional service and strive to offer the most competitive prices available.
Whale U-car is a professional company with 15 years of experience in automobile sales.
Our primary goal is customer satisfaction. We recognize that purchasing a car is a significant investment, so we are dedicated to ensuring every customer receives the best possible experience in choosing, buying, and owning a car.
We have established strong relationships with major car manufacturers, dealers, and suppliers, enabling us to offer a diverse selection of vehicles across various brands, models, and price points.
We are renowned for our professionalism, reliability, and integrity. We believe that cars significantly enhance life by providing convenience and comfort. Our mission is to be the most trusted automotive sales partner for our customers.
If you seek a trustworthy car sales company, please contact Whale U-car(Shanghai) Import and ExportCo., LTD. We eagerly anticipate the opportunity to collaborate with you, ensuring unparalleled service and support tailored to your needs.
For bulk purchases, we offer the flexibility of price negotiations. This ensures you receive the most advantageous deal tailored to your needs.
Should you have any additional inquiries, please do not hesitate to reach out to us! We're committed to providing exceptional support and addressing all your questions promptly.
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